Delivery & time frames
Due to Government restrictions on non essential goods - All items that are ready to go out will only be sent out after lockdown - We are still taking orders and your items will be reserved if it is from clearance stock - Apologies for any inconvenience
Any orders placed during SA lockdown will be shipped in with other pending orders as to not create any further delays on these items and reduce wait times on new orders
We apologies for delays. We will break it down for better understanding in regards to delayed, how we work and the why’s.
We do understand your frustrations in having to wait for your items, some longer than others, and we do sympathise as everyone is under strain during these times. We also apologies for any confusion and delayed responses.
The way we work;
We operate on a Pre-order / made to order system. When you place an order, it gets placed on a manufacture/shipping list and sent through to the factory every few days with your payment to the factory, suppliers and shipping agents. We can only ship these orders in bulk shipments (min 150+pairs in order to make shipping safe, trackable and cost effective). First time delay would be in manufacture and reaching these shippable quantities (hence 25-90 working days estimated time frame). This was only an estimate guideline given. This can be delayed by various factors such as December festive season & challenges, New Year, complaints & Chinese Lunar Year amongst other challenges, which is why the wait period can vary and take time.
Then regarding Covid19 & lockdown.
As we only distribute in SA but manufacture takes place internationally, covid19 delays started for us already around 30 Dec, this puts strain on the above mentioned system and already delayed challenges unfortunately.
With Regards to SA lock down
Winter items like pants are permitted however this does not apply to international shipping and only local. Any items that had not reached us prior to 24 March have been delayed. We are working to push as many items as we can in batches in the next coming weeks, however due to demand in PPE, high shipping prices and slow release of anything not regarded medical / PPE will take time and we do ask for your patients.
In regards to specific dates, tracking and refunds.
We are not able to at current due to above mentioned circumstances give time frames or tracking until items have arrived in our stock room.
We are not in a position to provide refunds for anything after a 48-72 hour window from date of order. Why you may ask? We do not hold on to your funds in our bank account. It goes straight to suppliers, factory, costs & shipping agents. We are therefore no longer in possession of these funds. Once an item has been manufactured we also cannot reverse manufacture it and items are specific to you. As much as we wish we could we are unfortunately not in position to do so.
We do apologies for inconvenience caused and ask for your patients, while we try our best to get items in as fast as we humanly can. Once we are allowed to pass your items through international and SA customs you will be notified but not before.
This lock down and covid19 (as well as December festive season, New Years, Asian lunar year) is putting a huge strain on us and ask that you please bear with us. We will advise you once your item has arrived and can go out for delivery.
Any orders placed during SA lockdown will be shipped in with other pending orders as to not create any further delays on these items
Once again, Apologies for the inconvenience
Notes below prior to December, Covid-19 & Lock down ( above mentioned is an updated revised delivery information and proceeds the below information)
Please see below different delivery types of delivery
- Specials / Pre-order (Most common order) Catalogue / Black Friday / Flash Sales etc...
- Only Available Stock, Promotions Catalogue & Clearance items (No other catalogues apply
These orders are much quicker should you be lucky enough get your hands on any available stock we have on hand. But please do not wait as this could take longer than just ordering from a Pre-order/Special
Of course, we are aware that other companies offer free, same- or next-day shipping. That is why we've set up this little section; to explain how we operate and why we're different.
Free delivery is great. Fast delivery is great. But, since we're operating a unique business that is built on cost reductions, neither of the two are available without making a few big sacrifices.
And we don't want to do that, for the sake of our business. And for the sake of continuing to offer you our signature great deals at great prices.
Some might call us "slow," but we prefer the term "cheaper."
Why does shipping take so long?
The short version:
We don’t hold large amounts of stock. Our partners/factory deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
The long version:
We're not like other online shops with a large fixed catalogues and tons of stock. Instead, most of our products are made to order in a factory in locations to keep costs as low as possible, or sourced from international partners. This is how we can bring you quality, sort after fashion brand items that are unique and make them more affordable, keeping costs as low as we can. Not everyone can afford high fashion goods where we try our best to make it possible (win #1).
So, after you (and lots of others) have placed your orders, we go to our factory & suppliers and place a massive, single order (this also keeps bulk costs and shipping costs down). Our suppliers love this, as it keeps things simple and moving along smoothly on the back-end. Happy suppliers/factory equal low prices (win #2).
Since we don’t hold large quantity of stock, we can work with a cheaper, medium-sized warehouse, instead of a mega-warehouse (win #3) and we’re saving lots on not needing any processes involved in handling and returning unsold stock, staff costs and overall general running costs, allowing us to offer better deals (win #4).
Our low prices & quality sort after fashion items is what makes us stand out and give us sparkling personalities of course.
Even more detail? :
- If you order was made from either Specials catalogue (general specials), or Pre-order catalogue or Black Friday Specials, the below is how it works;
Pre-orders, Black Friday Specials & General Specials etc can take 35-90 working days. This is subject to material and customs delays. This does not mean it is the exact time frame we delivery within and only serves as a guideline, as a rough estimate. Some orders can be quicker (within estimated times) while others may take longer (90 working days +). We cannot guarantee or make promises
Shipments for Pre-order come in bulk shipments, you will not be
able to track them until they have arrived. All Pre-order items are especially made to order from our factory overseas, so do take bit longer
** Please note the above is only a guide line as certain elements cannot
be controlled, and the whole process can be delayed
Once your pants arrive in our stock room from the factory you will get
an email with tracking details and link to track your delivery from
our stock room to your door. You will not be able to track Pre-order
while it is in bulk shipment status on route to us from the factory
You will only get tracking once your item has cleared customs in one of the above shipments
- B) We do apologies for any inconvenience on these delays
**NB- Please note, NO refunds will be processed for deliveries based delivery time frame (all cost are taken into account & factored into process from date of purchase, therefore with challenges mentioned above it s not feasible to process any refund prior to this date)
No Refunds on Specials, Clearance items. Only Full priced items will be looked at after 90 working days subject to our refund policy.
All refunds need to go through an approval of factory, shipping & us. Up to our & their discretion due to fact items fund are not kept an go into he manufacturing, shipping & other costs almost immediate form clearing
1. Available stock , Promotion Catalogue & Clearance items (ONLY)
5-7 working days by local express courier to your door
Stocks are very limited so do sell out quickly, should you not find your item in stock, you can Pre-order them. Most customers choose to Pre-order and reserve items than & may take risk of waiting and then it gets sold out before they have chance to order them, kind of a lucky packet first come first serve draw! These items also tend to have higher prices on them than Specials & Pre-orders